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Jason De Turris's avatar

Adrian - you are dissecting this hinge period beautifully and in both inspiring and instructional ways. Keep publishing and thank you for sharing.

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Joe Million's avatar

You could boil all of this down to empathy. Which, I think, will be the difference between success and failure, as AI obliterates huge chunks of the industry and suddenly millions of people become irrelevant.

Humans are ultimately driven by emotion and feeling. AI can't understand that - neither can a lot of people. What the CMO unravelled there is exactly that. What Apple built their brand on was exactly that - they didn't sell a product, they sold a feeling. They made the iPod emotionally relevant. Competitors like Zune were vaporised and left in the dust as they failed to differentiate on features, even though their products were technically better.

It never ceases to amaze me how many businesses and brands can't understand this, and how many of them go wrong.

Check out The Four Stages of Competence. That was a concept I learned about in Kung Fu. Similar to what you're talking about with the Meijin, but I think it's more plain speaking and easier to relate to.

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